I need to manually invoice an order, what do I do?

If you need to manually invoice something (meaning, whatever automation you have in place did not work), these are the steps to process the invoice:

1. Pull the order up in the Portal, use the Search feature if needed.
2. Click on Ship (top right)
3. The only values to provide are carrier (in the drop down) and tracking number
4. Click Submit, wait for the status of the Shipment to go from New (blue) to Complete (green)
5. Click on New Invoice
6. Enter in the Invoice Number
7. Update the item price and invoice total to the correct values (it defaults to zero)
8. Click Submit

This ensures tracking and invoice information is properly communicated to Sears Home Services.